FAQ

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FREQUENTLY ASKED QUESTIONS

Job Openings

  • Do you accept students for work experience?

    We do consider applications for work experience from Secondary school students, however, we are unable to guarantee positions and have a very limited number of students through in any one year. Our decisions are based on a number of commercial factors, a prime example being the workload in our various departments.

Authors

  • How do I contact my favourite HarperCollins author?

    The privacy of our authors and illustrators is very important to HarperCollins. In order to protect that privacy, we are not at liberty to release any contact details, including email addresses. However our readers are important to us too and we know that occasionally a reader just wants to say thanks or let an author know how their writing has touched their lives. In these cases we are happy to forward letters posted to us.

    Please address your letter as follows and we will see that it is forwarded to your favourite author. We cannot however, take any responsibility for lost mail or lack of reply.
    Author's name (Author)
    c/o HarperCollins Publicity
    PO Box A565
    Sydney NSW 1235

Books

  • Where can I buy HarperCollins e-books?

    HarperCollins e-books are available in Australia from the following retailers: Amazon, iBooks, Kobo, Google Play, JB Hi-Fi, ebooks.com.au and Booktopia.  As time goes on, more options are likely to become available.

  • If there is a problem with my e-book who should I contact?

    If it is a technical issue, please contact the retailer from whom you purchased the e-book.
    If there is a content problem (page layout, grammatical errors, etc.), please let us know at feedback@harpercollins.com.au and include the following information:
    a) what device you are using;
    b) the title of your e-book; and 
    c) where and when you purchased your e-book

  • Why is the book I'm looking for not available as an e-book?

    Our goal at HarperCollins is to make the broadest range of e-books available to as many readers as possible, as quickly as possible. We have been working hard to make this happen. We are sorry if you could not find the HarperCollins title you were looking for as an e-book. There are several possible reasons: 
    a) technical limitations (e.g. currently we do not have the capability to create e-book formats of complex or highly illustrated books); 
    b) we do not hold the electronic rights to publish that title as an e-book in Australia (it is possible that we are in the process of seeking author consent; also, not all authors give their consent); or 
    c) we are planning to convert the book to an e-book format; it may be in a queue. 
    If we hold the rights, all our new releases are available as e-books (unless we do not have the technical capacity, e.g. for complex or highly illustrated books). We have already converted much of our extensive backlist to e-books and are still working on that task (the older the book, the more time-consuming it is to produce an e-book of acceptable standard). New titles are becoming available all the time. You can browse the full catalogue of HarperCollins e-books right here on our site.

  • How do you set the prices for your e-books? 

    E-book prices are regularly reviewed and take into consideration a variety of factors relating to each title, as well as sales promotions.  Keep on the look-out for special offers.

Writers

  • How do I get started in Publishing or Editing?

    Entry level positions are a great way to gain an understanding in the mechanics of the life cycle of a book and do become available from time to time. The Australian Publishers Association or the Society of Editors (in various states) may be a good start for independent advice.

Blogger Reviewers

  • I’m a blogger and I’d like to request review copies from you. How do I go about this?

    Thanks for getting in touch. We’re always interested in hearing from new bloggers.

    We target our blogger review copies very specifically, sending books only to those who actually request them, rather than sending out unsolicited books to everyone.

    To find out which books are available for review, you can view our monthly publicity catalogues here. You can also request to be added to our media release email list by contacting publicity@harpercollins.com.au.

    If there is a specific title you are interested in, you can send a review copy request to the publicist listed with the title or ask us on Twitter. Please make sure you include your name, a link to your blog and social media accounts as well as your best postal address each time you send a request through.

  • I’ve requested a book but haven’t heard anything back?

    There are a few reasons why we may not have got back to you immediately.

    Often we will file away requests until review copies become available and won’t respond until then.

    We receive a limited number of review copies, so may not be able to send a copy to everyone who has requested one. We do try to send books to blogs we see as the best fit so if you have time, let us know why you want a particular title.

  • How do you assess whether a book is a good fit for a blogger?

    There are many different factors we take into account. We look at the number of followers you have, the number and quality of reviews you post and how you share your reviews via social media platforms like facebook, Instagram, Twitter, YouTube and websites like Goodreads.

    We also consider things like the design and functionality of your blog and your overall blog content.

  • I’ve just received a review copy from you. Are there any guidelines for writing reviews?

    We welcome you to write honest reviews about our books. However, we ask that you do read the books we send and write well considered reviews.

    Please include the publication and availability details along with a picture of the cover. This information is available in the publicity catalogue, on the media release we send with the book and on our website www.harpercollins.com.au. If you require any assistance with this, don’t hesitate to contact publicity@harpercollins.com.au

    We would also appreciate if you could send us links to the reviews you write. Send them to publicity@harpercollins.com.au

    I’ve written a review for a book you sent me – which retailers should I include buy links for?

    Do what’s right for your readers. We support local booksellers like Booktopia, Bookworld, Boomerang Books, Dymocks and your nearest local independent bookshops.

  • Can I request books that aren’t listed in the publicity catalogue?

    The publicity catalogue features our major titles for the month and therefore those we receive an allocation of complementary copies to distribute. We can’t guarantee that other titles will be available, but you can always ask.

    Thank you for your interest in HarperCollins books.

Website

  • Can I order the books on the HarperCollins website?

    HarperCollinsPublishers has made a business decision not to sell our books from this website at this time. However Books published by HarperCollinsPublishers can be ordered wherever books are sold, or by ordering through an online retailer. Your chosen supplier will be most efficient in obtaining the book if you quote the ISBN and HarperCollins as the publisher. All prices shown on the HarperCollinsPublishers’ website are the GST inclusive Recommended Retail Price (RRP) only and are in Australian dollars.
    HarperCollins books may be purchased for educational, business or sales promotional use. For corporate purchases of any of our books, please contact the Export and Special Sales Department at HarperCollins: corporate.orders@harpercollins.com.au.

     

Permissions

  • What is copyright? 

    Copyright is quite complex. Please see the copyright information within our permissions section.

Customer Service