Help & FAQs
Can I order the books on the HarperCollins website?
HarperCollinsPublishers has made a business decision not to sell our books from this website at this time. However Books published by HarperCollinsPublishers can be ordered wherever books are sold, or by ordering through an online retailer. Your chosen supplier will be most efficient in obtaining the book if you quote the ISBN and HarperCollins as the publisher. All prices shown on the HarperCollinsPublishers’ website are the GST inclusive Recommended Retail Price (RRP) only and are in Australian dollars.
HarperCollins books may be purchased for educational, business or sales promotional use. For corporate purchases of any of our books, please contact the Export and Special Sales Department at HarperCollins: firstname.lastname@example.org.
I wish to make a corporate purchase of one of your titles. How can I do this?
For corporate sales of any of our titles please contact email@example.com.
I do not live in Australia but want to buy a HarperCollins title that is not available in my country. How can I obtain the book?
To buy any title published by HarperCollinsPublishers in Australia please visit the online retailer page of the HarperCollins website. Many of the online booksellers can facilitate delivery to destinations out of Australia.
I just bought one of your books and it is misbound/has pages missing. What do I do?
Simply return the book to the bookseller you purchased it from for a replacement copy.
Will HarperCollinsPublishers consider my manuscript?
Unfortunately, we do not accept unsolicited material. This includes online manuscript submissions and web site proposals. HarperCollins accepts no responsibility for unsolicted submissions and these will not be returned to sender.
HarperCollinsPublishers is willing to consider material submitted by literary agents. For more information, please see our section on getting published.
Can I reproduce information out of a HarperCollins book?
The information regarding permissions, rights and copyright is quite complex. Please see our permissions section.
What is copyright?
Copyright is quite complex. Please see the copyright information within our permissions section.
I have been told the book I want is Out of Print. How can I obtain a copy?
When a title goes out of print it is generally considered unavailable, however you may be able to obtain a copy from a second-hand or antiquarian bookseller.
How do I contact my favourite HarperCollins author?
The privacy of our authors and illustrators is very important to HarperCollins. In order to protect that privacy, we are not at liberty to release any contact details, including email addresses. However our readers are important to us too and we know that occasionally a reader just wants to say thanks or let an author know how their writing has touched their lives. In these cases we are happy to forward letters posted to us.
Please address your letter as follows and we will see that it is forwarded to your favourite author.
Author's name (Author)
c/o HarperCollins Publicity
PO Box A565
Sydney NSW 1235
We cannot however, take any responsibility for lost mail or lack of reply.
Are there Employment Opportunities at HarperCollins Publishers Australia?
Current vacancies are advertised here on our website, Seek Jobsearch and the Sydney Morning Herald. If you are interested in employment opportunities at HarperCollins Publishers Australia, please contact our Human Resources Department.
Do you accept students for work experience?
We do consider applications for work experience from Secondary school students, however, we are unable to guarantee positions and have a very limited number of students through in any one year.
Our decisions are based on a number of commercial factors, a prime example being the workload in our various departments.
How do I get started in Publishing or Editing?
Entry level positions are a great way to gain an understanding in the mechanics of the life cycle of a book and do become available from time to time.
The Australian Publishers Association or the Society of Editors (in various states) may be a good start for independent advice.
Where are the names of competition winners displayed?
You can find the names of our winners on the terms and conditions page
Where can I buy HarperCollins e-books?
HarperCollins e-books are available in Australia from the following retailers: http://itunes.apple.com/au/browse, www.amazon.com, www.angusrobertson.com.au/ebooks, www.borders.com.au/ebooks and www.kobobooks.com. As time goes on, more options are likely to become available.
Who do I contact for help with downloading a HarperCollins book to my eReader?
You will need to contact the helpdesk of the online retailer where you bought the eBook, or the makers of your e-book reader.
If there is a problem with my e-book who should I contact?
If it is a technical issue, please contact the retailer from whom you purchased the e-book.
If there is a content problem (page layout, grammatical errors, etc.), please let us know at firstname.lastname@example.org and include the following information:
a) what device you are using;
b) the title of your e-book; and
c) where and when you purchased your e-book
Why is the book I'm looking for not available as an e-book?
Our goal at HarperCollins is to make the broadest range of e-books available to as many readers as possible, as quickly as possible. We have been working hard to make this happen. We are sorry if you could not find the HarperCollins title you were looking for as an e-book. There are several possible reasons:
a) technical limitations (e.g. currently we do not have the capability to create e-book formats of complex or highly illustrated books);
b) we do not hold the electronic rights to publish that title as an e-book in Australia (it is possible that we are in the process of seeking author consent; also, not all authors give their consent); or
c) we are planning to convert the book to an e-book format; it may be in a queue.
If we hold the rights, all our new releases are available as e-books (unless we do not have the technical capacity, e.g. for complex or highly illustrated books). We have already converted much of our extensive backlist to e-books and are still working on that task (the older the book, the more time-consuming it is to produce an e-book of acceptable standard). New titles are becoming available all the time. You can browse the full catalogue of HarperCollins e-books right here on our site.
How do you set the prices for your e-books?
E-book prices are regularly reviewed and take into consideration a variety of factors relating to each title, as well as sales promotions. Keep on the look-out for special offers.